Full-time
Featured Priority Role
Posted Aug 5, 2026
Hotel Operations Manager
Role Overview & Context
Key details and mission of this opportunity.
An outstanding opportunity for a Hotel Operations Manager to oversee service delivery, guest experience, and operational profitability across a prestigious 5-star luxury hotel in Central London.
Key Responsibilities
Daily focus areas and deliverables for this role.
- Direct daily operations across Front Office, Housekeeping, Guest Services, and Food & Beverage.
- Maintain world-class guest satisfaction scores and brand standards throughout all departments.
- Manage operational budgets, labor scheduling, procurement, and expenditure controls.
- Mentor, train, and develop a team of over 100 hospitality professionals.
Candidate Requirements & Skills
Desired qualifications, background, and capabilities.
- Minimum 5 years senior management experience in 4-star superior or 5-star luxury hotels.
- Proven track record in operational efficiency, guest feedback management, and revenue growth.
- Expertise with Opera PMS and hotel property management systems.
- Exemplary interpersonal communication and conflict resolution skills.
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